 PLEASE NOTE: All commercial applicants are required to complete Industrial Pre-Treatment and New User Surveys.
In an effort to limit the amount of time you are required to spend in our office with your service request, you may electronically submit, fax, or mail your  Industrial Pre-Treatment  , New User Surveys and the New Service Application . You may also contact our office to verify that these forms have been received and that no additional information will be required when you visit our office.
Appointments to assist you with your commercial service transfer can be scheduled to accommodate your busy schedule.
If you have any questions or require additional information, you may contact our Backflow Prevention Administrator at (904) 213-2466.
To transfer your service from one commercial location to another via the Web, you must click on the link below and complete the required fields.
Request for service transfer must be made at least two (2) business days in advance of when you would like your service transferred. Upon transferring service via the Web, you will be required to mail your payment along with a signed customer application within 20 days. Failure to provide payment and your signed application will result in immediate disconnection of your service and will require you to come into our office to have service restored.
If your new commercial account has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten to fifteen minutes and will require you or another adult to be present during the inspection.
To transfer your commercial service to a new location within our service area, you must be able to verify the name on the account, service address, Federal Identification Number or Employer Identification Number (EIN) and provide the new service address you are transferring to and the date you want service discontinued at your existing service address. The date you want to discontinue service at your current address must be within 30 days or an additional deposit will be required for the new service.
When applying for a new commercial service you will be required to complete Industrial Pre-Treatment and New User Surveys . Commercial water accounts must also have a reduced pressure zone backflow prevention device installed and tested at their business within 30 days from the date service is started at the business. You must apply for service 24 hours in advance of when service needs to be turned on at your business. The amount of your security deposit and base facility charges will be determined based on the size of the meter required by your business.
If your new commercial account has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten to fifteen minutes and will require you or another adult to be present during the inspection.
To transfer your existing commercial service to another service within our service area by phone, you must contact our office at least two (2) business days in advance at:
(904) 272-5999 or toll free (877) 476- CCUA
(M - F, 8 A.M. – 5 P.M.).
You must also meet the following criteria:
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CCUA customer for at least one year (to determine payment history); |
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Cannot have any Final Notices or Returned Checks; |
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Must be able to verify the name on the account, service address, Federal Identification Number or Employer Identification Number (EIN) of the business or the account holder’s social security number and provide all transfer information; and agree to sign and return your new application along with full payment within 20 days |
If your new commercial account has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten to fifteen minutes and will require you or another adult to be present during the inspection.
One of our Customer Service Representatives will mail you a copy of your application along with the date payment must be received in our office. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have the service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored. |