Credit Criteria

In accordance with Resolution No. 2004/2005-11, adopted by the Authority’s Board of Supervisors on September 6, 2005, a residential or commercial customer who has experienced an unusually high utility bill may qualify for a credit if all of the following circumstances apply:

(a) The customer can reasonably demonstrate that he or she had no knowledge of the problem(s) that gave rise to the high bill; and

(b) Once the customer became aware of the problem(s), he or she can demonstrate that they acted promptly to correct the problem(s) and to properly notify the Authority of the problem(s); and

(c) The customer produced a signed, sworn statement, witnessed and notarized by a Notary Public, under penalties of perjury, that the information he or she provided is true and correct.

Downloadable Document:

Leak Credit Sworn Statement

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Directions for Completing Statement:

Customer may print the statement and submit it to the Authority’s office in person or by mail.  All statements must be completed in their entirety, properly executed, witnessed and notarized.  Statements must also include the approximate date leak occurred, date repaired and copies of all receipts and/or repair bills.  Without supporting documentation of a repair the leak adjustment will NOT be reviewed for credit.

If customer has access to a Notary Public, request may be completed and mailed to the Authority’s office.  If a customer does not have access to a Notary Public, customer may complete form and bring it to the Authority’s office to be witnessed and notarized.  If customer is bringing the statement to the Authority’s office to be witnessed and notarized, it cannot be executed by the customer until they arrive at the office. 

Note: Statements that are not properly executed, witnessed and notarized or do not have the appropriate supporting documentation will NOT be reviewed for credit. 

Calculation of Credit

The credit amount due to the customer will be calculated using one of the following alternatives:

1. Staff concludes excess usage was most likely treated by one of the wastewater treatment plants:  If the customer satisfies the criteria above, the customer is eligible for a credit not to exceed 50% of the excess water and wastewater usage charges over the average water and wastewater usage charges for that customer for the preceding twelve (12) months.  The average usage for that customer for the same period of the prior year may be used if staff determines it is the most appropriate indicator of actual usage for the period being adjusted.  If twelve (12) months of history is not available, an average of the most current consumption history shall be used to compute the credit available to the customer.
   
   
2. Staff concludes there is compelling evidence to suggest the customer’s excess usage was not treated by one of the Authority’s wastewater treatment plants:  If the customer satisfies the criteria above, the customer is eligible for a credit not to exceed 50% of the excess water usage charge over the average water usage charge for that customer for the preceding twelve (12) months and 100% of the excess wastewater usage charge over the average wastewater usage for that same period.  The average usage for that customer for the same period of the prior year may be used if staff determines it is the most appropriate indicator of actual usage for the period being adjusted.  If twelve (12) months usage history is not available, an average of the most current consumption history shall be used to compute the credit available to the customer.