To apply for new service via the Web, you must click on
the link below and complete the required fields.
Request for new service must be made at least two (2)
business days in advance of when you would like your service connected.
Upon setting up service via the Web, you will be required to mail your payment along
with a photocopy of your driver’s license and photocopied documentation with
your social security number referenced (i.e., social security card, health insurance
card, pay stub, tax document) within 20 days. If you have not received your
new customer application and amount due within seven (7) days from the date your
new service should be turned on, please contact our office immediately.
If your residence has reclaimed water for irrigation, you are also required to schedule
a cross-connection inspection at the time you apply for service. The inspection
will last approximately ten minutes and will require you or another adult to be
present during the inspection.
Our Customer Service Representatives will mail you a copy of your
application with the date payment must be received in our office. Failure to provide
payment and proper photocopied identification will result in immediate disconnection
of your service and will require you to come into our office to have the service
restored. Additional service charges as a result of non-payment will be
charged to your account and must be paid in full to have service restored.
 To apply for new service,
you must bring your driver’s license, and a document with your social security
number printed on it (i.e., social security card, health insurance card, pay stub,
tax document).
At the time of establishing service you are required to pay pro rated base charges,
a $25.00 new customer fee, and a $75 security deposit. You must come into the office
at least two (2) business days in advance of when you want the
service turned on at your residence.
If your residence has reclaimed water for irrigation, you are also required to schedule
a cross-connection inspection at the time you apply for service. The inspection
will last approximately ten minutes and will require you or another adult to be
present during the inspection.
 To apply over the phone for new service
to your residence, you must contact our office at least two (2) business days
in advance at:
(904) 272-5999 or toll free (877) 476-CCUA
M - F, 8 A.M. – 5 P.M.
Upon setting up service over the phone, you will be required to mail your payment
along with a photocopy of your driver’s license and photocopied documentation
with your social security number referenced (i.e., social security card, health
insurance card, pay stub, tax document) within 20 days.
If you have not received your new customer application
and amount due within seven (7) days from the date your new service should be turned
on, please contact our office immediately.
If your residence has reclaimed water for irrigation, you are also required to schedule
a cross-connection inspection at the time you apply for service. The inspection
will last approximately ten minutes and will require you or another adult to be
present during the inspection.
Our Customer Service Representatives will mail you a copy of your
application with the date payment must be received in our office. Failure to provide
payment and proper photocopied identification will result in immediate disconnection
of your service and will require you to come into our office to have the service
restored. Additional service charges as a result of non-payment will be charged
to your account and must be paid in full to have service restored.
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