In some cases you may notice that your utility account erroneously shows as past due. We are working with our payment processor to resolve this issue. Your account will not be disconnected or charged a late fee as a result of this display error.

Can't find your new account number?

Please go to the Account Lookup Page to look up your new account number.
“Go Live”
Is Here!
Welcome to your new
customer portal experience
  • You will receive an email notifying you of your time to register your account in the new system.
  • After registering your account in the new system, please check and verify all your information is correct.
  • The CCUA team is available to answer your questions and assist you in this transition.
CCUA’s new platform includes new payment options and enhanced user-friendly navigation. You can now enjoy a seamless and modern interface and manage your utility account from anywhere easier than ever.
Key features of the new platform include:
New payment options: The upgraded system offers a range of payment methods, providing customers with flexibility and convenience. With Apple Pay, Google Pay, text to pay, as well as traditional methods, CCUA ensures customers have multiple options for payment.
Enhanced user-friendly capabilities: The new interface is intuitive and easy to navigate. Designed with you in mind, users can easily access account information and make payments with just a few clicks.
Secure and efficient transactions: CCUA prioritizes the security of customer data. The new account system provides enhanced data protection and the latest in security standards.
Online Payment Fees Are Changing
For the new system, transaction charges are as follows:
Payment Type Previous New
Auto Pay by e-check Free Free (recommended)
Cash Free Free
Check/Money Order Free Free
e-check Free $1.50
Autopay by Credit Card N/A 2.95% (minimum $1.95)
Credit or Debit Card $1.56 - $3.39 2.95% (minimum $1.95)
Google Pay N/A 2.95% (minimum $1.95)
Apple Pay N/A 2.95% (minimum $1.95)
IVR Phone Payment $1.56 - $3.39 Fee + Additional $0.95
Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
Did you know...?
During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!