We recognize many of our elderly and/or disabled customers are on fixed or limited
incomes and may have some difficulty paying their bill because the bill date may
not coincide with the dates they will receive social security, disability or retirement
Our Golden Opportunities Plan enables customers who are 62 years of age or older,
retired, and on a limited or fixed income to pay their monthly utility bill up to
21 days after the due date on the bill.
Our Disability Assistance Plan enables customers who are permanently disabled and
on a limited or fixed income to pay their monthly utility bill up to 21 days after
the due date on the bill. Customers must provide proof of disability (Benefit Verification
Customers must contact our office during regular hours Monday - Friday, 8 A.M. -
5 P.M. to make arrangements for either payment extension.
What is the Lend-A-Helping-Hand Program?
The Board of Supervisors of the Clay County Utility Authority recognized that sometimes
our customers have temporary hardships in paying their water and/or sewer bills.
Due to bond ordinances and Chapter 94-491, Laws of Florida, the Clay County Utility
Authority is prohibited in giving free water and/or sewer services. Therefore, in
the spring of 1996, the Board of Supervisors started the Lend-A-Helping-Hand
program where customers can voluntarily donate a set amount when paying their monthly
water and/or sewer bill. These donations are then used to pay the bills of those
with temporary hardships.
Who is eligible for this program?
Customers of the Clay County Utility Authority who are:
- Elderly, 60 years of age or older whose household income is below the poverty level;
- Handicapped whose household income is below the poverty level;
- Low income households below the poverty level; or
- Any customer who has an emergency situation which results in temporary hardships.
What does the Program cover?
The program only covers payment of the current past due Clay County Utility Authority
water and/or sewer bill. Help to households is limited to one time in a twelve-month
period with a maximum payment of $350.00.
Who administers the needs assessment?
The Clay County Utility Authority currently has an agreement with the Catholic Charities
Bureau to complete the needs assessment of customers seeking to use the program,
per the program’s eligibility requirements. The agency selected to complete the
needs assessment receives no compensation for this service and is required to apply
the needs assessment criteria without reference to the applicant’s race, ethnic
origin, nationality, primary language, religion, political affiliation, sex, marital
status, or any disability. The Clay County Utility Authority will not
complete any needs assessments for the program.
Who administers the Program’s funds?
The existing staff of the Clay County Utility Authority keeps the Lend-A-Helping-Hand
funds in a separate bank account for use in paying only certified needy recipients'
water and/or sewer bills as directed by Catholic Charities Bureau.
Who pays for the expenses of the Program?
The Clay County Utility Authority pays for the printing of these reports and donation
forms. The existing personnel of the Clay County Utility Authority are assigned
to account for these funds. 100% of the donations given to the program go
to helping the needy customers of the Clay County Utility Authority.
Who has been helped by the Program?
To date, the Lend-A-Helping-Hand program has helped 532 customers in paying
their monthly water and/or sewer bills. The average help has been approximately
$100.00 per recipient.
How can I help with this program?
Approximately 242 customers are already giving an average $50.04 per year. You may
enroll in the program by signing in to your online account and completing the form. You can
also sign up by completing the attached Contribution Authorization Form and send
it in with your utility bill payment. If you wish, you may add your donation to
your utility payment and send it along with your signed authorization form. Alternatively,
if you prefer, we will start your donation on your next monthly bill. You can also
make a one-time donation by inserting the amount on your payment stub.
What if I want to stop my donation?
If you wish to stop your contribution to the program, pay just your utility bill
and we will drop you from the program.
What if I have more questions about the program?
You can call or write the Clay County Utility Authority's Billing Supervisor,
Diana Strickland, at 904-272-5999, or toll free at (877) 476-2282, extension 2481
Reach us by email:
or write us at the address provided below:
Clay County Utility Authority
Attn: Lend a Helping Hand Program
3176 Old Jennings Road , Middleburg, FL 32068
Email: Go to the Contact Use page and select "Customer Assistance Program" in the department box.
- St. Catherine’s Catholic Church Orange Park
- Contact: Larry O'Brien or Bunny Johnson
- Phone: (904) 264-0577
- Fax: (904) 264-7999
- Salvation Army
- Contact: Kim Lewis or Kim Durbec
- Phone: (904) 276-6677, Extension 4304
- Fax:(904) 276-6655
- St. Luke’s Catholic Church
- Contact: Mae Edmund, Bernie Johnson, or Marg Moritz
- Phone: (904) 282-0439, Extension 114
- Fax: (904) 291-9711
- By Appointment Only Tuesdays & Thursdays
- Good Samaritan Ministries
- Phone: (904) 264-2241, Extension 230
- Fax: (904) 264-6244
- Pinewood Presbyterian Church Mercy Network Program
- Phone: (904) 644-0527
- By Appointment Only
- Sacred Heart Catholic Church Outreach Program
- Contact: Anne Borom
- Phone: (904) 284-4767
- Fax: (904) 284-1929
- Tuesdays & Thursdays Only
- Helps Fleming Island and Green Cove Springs residents only.
- St. Giles Presbyterian Church
- Contact: Teresa Hardwick
- Phone: (904) 272-1244, Extention 3
- Fax: (904) 272-4724
- Middleburg Methodist Church
- Contact: Angela Whiteside
- Phone (904) 282-5589
- Fax: (904) 282-0109
- HAP Housing Assistance Program
- Contact: Jessica Kloke
- Phone (904) 356-1612
Services listed above do not promise same day payment.
An ample amount of time must be given in order to receive payment before utilities
are discontinued. This service will only be provided to help you once a year.