How to Check for Leaks
If you suspect you have a leak either at your residence or at the Authority’s meter, please contact us immediately.
A Field Service Technician will promptly check the meter for leaks:
- Our Side (Meter): If the leak is on the Authority’s side, we will promptly correct the problem at no cost to you.
- Customer Side (Residence): If the leak is on your property, the technician will notify you directly (in person, by phone, or via a door hanger) so you can arrange for repairs.
Free Leak Detection Assistance
To help you proactively conserve, we offer free leak detection tablets in our main office. These tablets are easy to use and come with specific directions to help you test your toilets, a common source of leaks.
Taking advantage of our services and testing for leaks early can save you from unnecessary and often costly plumbing bills.
Help Stop Costly and Dangerous Utility Theft
Why Reporting Theft Matters
Utility theft is a serious issue that affects every customer. Dishonest use of utility service not only results in higher rates for all ratepayers but also seriously jeopardizes the safety and integrity of the public water supply.
CCUA takes a strict, committed approach to enforcing Florida Statute 812.14(2)(c), which prohibits the illegal use or direct benefit from utility service resulting from unauthorized tampering or altering of equipment. We work closely with local law enforcement and the State Attorney’s Office to prosecute offenders, which can result in misdemeanor penalties (up to one year in jail and a $1,000 fine) or felony charges depending on the circumstances.
Report Suspected Theft Anonymously
You can help keep our rates low and our drinking water safe. If you suspect someone is illegally receiving utility service, please report it immediately. All information provided to the Authority regarding potential utility theft will remain completely anonymous.
Please contact us using the information below and provide as much detail as possible:
Contact Information:
- Phone: 904-272-5999
- Toll-Free: 877-476-CCUA (877-476-2282)
- Email: Customer Service Department
Information to Include in Your Report:
- Suspect’s Name
- Suspect’s Address
- A description of the suspect’s residence or business
- A detailed explanation of the nature of the theft
- Any additional helpful information for the investigation
You can also use the form below to submit a report