Public Notices : CCUA

Go-Live is Here
Friday, April 19, 2024

“Go Live”
Is Here!

Welcome to your new
customer portal experience

You will receive an email notifying you of your time to register your account in the new system.
After registering your account in the new system, please check and verify all your information is correct.
The CCUA team is available to answer your questions and assist you in this transition.

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CCUA’s new platform includes new payment options and enhanced user-friendly navigation. You can now enjoy a seamless and modern interface and manage your utility account from anywhere easier than ever.

Key features of the new platform include:

New payment options: The upgraded system offers a range of payment methods, providing customers with flexibility and convenience. With Apple Pay, Google Pay, text to pay, as well as traditional methods, CCUA ensures customers have multiple options for payment.

Enhanced user-friendly capabilities: The new interface is intuitive and easy to navigate. Designed with you in mind, users can easily access account information and make payments with just a few clicks.

Secure and efficient transactions: CCUA prioritizes the security of customer data. The new account system provides enhanced data protection and the latest in security standards.

Online Payment Fees Are Changing

For the new system, transaction charges are as follows:

Payment Type Previous New

Auto Pay by e-check Free Free (recommended)

Cash Free Free

Check/Money Order Free Free

e-check Free $1.50

Autopay by Credit Card N/A 2.95% (minimum $1.95)

Credit or Debit Card $1.56 - $3.39 2.95% (minimum $1.95)

Google Pay N/A 2.95% (minimum $1.95)

Apple Pay N/A 2.95% (minimum $1.95)

IVR Phone Payment $1.56 - $3.39 Fee + Additional $0.95