Apply For New Residential Service

 
Over The Web icon Over The Web

To apply for new service via the Web, you must click on the link below and complete the required fields.

Request for new service must be made at least two (2) business days in advance of when you would like your service connected.

Upon setting up service via the Web, you will be required to remit payment and your signed application within 20 days. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.

If your residence has reclaimed water for irrigation, you are also required to schedule a cross-connection inspection at the time you apply for service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.

Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Failure to provide payment will result in immediate disconnection of your service and will require you to come into our office to have the service restored.  Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored.


In Person iconIn Person
Filling out an application

To apply for new service, you must bring your driver’s license, and a document with your social security number printed on it (i.e., social security card, health insurance card, pay stub, tax document).

At the time of establishing service you are required to pay pro rated base charges, a $30.00 new customer fee, and a $75 security deposit. You must come into the office at least two (2) business days in advance of when you want the service turned on at your residence.

If your residence has reclaimed water for irrigation, you are also required to schedule a cross-connection inspection at the time you apply for service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.


On The Phone iconOn The Phone
Close up picture of a telephone

To apply over the phone for new service to your residence, you must contact our office at least two (2) business days in advance at:

(904) 272-5999 or toll free (877) 476-CCUA
Monday - Friday, 8 A.M. - 5 P.M.

Upon setting up service over the phone, you will be required to remit payment along with a signed application within 20 days.

If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.

If your residence has reclaimed water for irrigation, you are also required to schedule a cross-connection inspection at the time you apply for service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.

Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Failure to provide payment will result in immediate disconnection of your service and will require you to come into our office to have the service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored.

 
Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
Did you know...?
During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!
 

Have we asked you to take a survey?

Click here to begin!
 
Follow us on
Twitter Logo
 
Call Before You Dig - 811
 
My Account
Avoid phone queues, waiting in line, and save on postage by creating your CCUA online account!
 
 
 
New Customers
To apply for new service via the Web, please click on the link below.