HOLIDAY CLOSURE: The CCUA office will be closed Monday, January 19 2026 in observance of Martin Luther King Day. We will resume normal operations on Tuesday, January 20 2026.
If you have a water or wastewater emergency, please call 904-272-5999.
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Reclaimed Water
Click here to learn about CCUA's relcaimed water initiatives and how reclaimed water helps our environment
Water Service Advisories
Planned Service Interruption and Boil Water Advisory - Vicinity of Horton Drive, Popular Drive, Post Oak Court, and Chestnut Court (1/30/2026)
Frequently Asked Questions
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AWS
What is Alternative Water Supply or AWS?
Do I Pay Anything for AWS?
What is CCUA trying to accomplish with these charges?
Is now the time to really plan for AWS?
Do the regulatory agencies have anything to do with CCUA’s decision to plan for AWS?
How will CCUA fund AWS?
How much will AWS cost CCUA and its rate payers?
Can you briefly summarize AWS for CCUA customers?
Service
How do I apply for new service?
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Do I need to be at home to have my water, wastewater or reclaimed service turned on?
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What should I do if my sewage is backing up?
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How am I billed?
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Can I have my bill automatically debited from my checking or savings account?
Will I be assessed any extra fees for paying my bill late?
My bill is very high and I believe something may be wrong. What do I do?
Will I get my deposit back?
Do I need to pay a deposit for my residential service?
Are there any agencies that can assist me with paying my bill?
I cannot locate my bill. How can I find out how much I owe?
How do I read my bill?
Rates
How are CCUA customers notified of the rate hearing and proposed budget?
What is the Utility doing to tighten its belt that could eliminate passing this fee on to ratepayers?
I have comments that I want to be heard, what do I need to do?
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