Temporary Water Bill Exemption Program Available
In response to the ongoing federal government shutdown, CCUA is offering a Temporary Water Bill Penalty and Service Disconnection Exemption Program.
Learn More...
Home
Online Forms
FAQ
Search:
Pay My Bill
Access My Account
My Service
Apply For New Residential Service
Apply For New Commercial Service
Transferring Service
Discontinuing Service
Estimate Monthly Bill
Current Rates
Fats, Oils, and Grease Policy
Payment Options
Approved Irrigation Contractors
Backflow Prevention Testers
Utility Theft
Assistance Programs
Bill Credits
Rates and Financials
Residential Service Rates
Commercial Service Rates
Service Charges & Fees
Rate Resolution
Audited Financial Statements
Budget and Capital Plans
AWS
AWS Summary
Frequently Asked Questions
Financial Reconciliation
Stormwater Harvesting
Engineering
Development & Permitting
Standards & Details
Materials Manual
Projects/Procurement
Current Construction Projects
Procurement and Bids
CCUA Procurement Policies and Procedures
Bid Results
Meter Retrofit Program
Water Conservation
Reclaimed Water Initiatives
Water Usage Survey
Possible Leak Problems
Educational Materials
Links to Other Agencies
Water Quality Reports
PFAS/PFOA
Lead-Safe Community
About CCUA
Our Executive Director
Board of Supervisors
Board of Supervisors Meetings
Employment Opportunities
CCUA Holiday Hours
Public Record Index
Public Meeting Documents
ACA-TiC Machine Readable Files
Contact Us
Have we asked you to take a survey?
Click here to begin!
Follow us on social media
Reclaimed Water
Click here to learn about CCUA's relcaimed water initiatives and how reclaimed water helps our environment
Water Service Advisories
RETRACTED 10/30/2025: Planned Service Interruption and Boil Water Advisory - 1545 County Road 220, Suites 109-119 (10/28/2025)
RETRACTED 10/27/2025: Planned Service Interruption and Boil Water Advisory - Carmel Court and a portion of Bay Hill Boulevard (10/22/2025)
Frequently Asked Questions
Home
: FAQ
AWS
What is Alternative Water Supply or AWS?
Do I Pay Anything for AWS?
What is CCUA trying to accomplish with these charges?
Is now the time to really plan for AWS?
Do the regulatory agencies have anything to do with CCUA’s decision to plan for AWS?
How will CCUA fund AWS?
How much will AWS cost CCUA and its rate payers?
Can you briefly summarize AWS for CCUA customers?
Service
How do I apply for new service?
How do I transfer or discontinue my service?
Do I need to be at home to have my water, wastewater or reclaimed service turned on?
What should I do if I believe I have a leak?
Have you seen us in your community?
How do I change my mailing address?
What should I do if my sewage is backing up?
Billing
How am I billed?
What options do I have to pay my bill?
Can I have my bill automatically debited from my checking or savings account?
Will I be assessed any extra fees for paying my bill late?
My bill is very high and I believe something may be wrong. What do I do?
Will I get my deposit back?
Do I need to pay a deposit for my residential service?
Are there any agencies that can assist me with paying my bill?
I cannot locate my bill. How can I find out how much I owe?
How do I read my bill?
Rates
How are CCUA customers notified of the rate hearing and proposed budget?
What is the Utility doing to tighten its belt that could eliminate passing this fee on to ratepayers?
I have comments that I want to be heard, what do I need to do?
Copyright © Clay County Utility Authority, All Rights Reserved.