Transferring Service

 

PLEASE NOTE: All commercial applicants are required to complete Industrial Pre-Treatment and New User Surveys.

In an effort to limit the amount of time you are required to spend in our office with your service request, you may electronically submit, fax, or mail your Industrial Pre-Treatment, New User Surveys, and the New Service Application. You may also contact our office to verify that these forms have been received and that no additional information will be required when you visit our office.

Appointments to assist you with your commercial service transfer can be scheduled to accommodate your busy schedule.

If you have any questions or require additional information, you may contact our Backflow Prevention Administrator at (904) 213-2466.

Over The Web iconOver The Web

To transfer your service from one location to another via the Web, you must click on the link below and complete the required fields.

Requests for service transfer must be made at least two (2) business days in advance of when you would like your service transferred. Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Upon transferring service via the Web, you will be required to mail your payment along with a signed customer application within 20 days. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have your service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.

You must also meet the following criteria:

  • CCUA customer for at least one year (to determine payment history);
  • Cannot have any Final Notices or Returned Checks;
  • Must be able to verify the name on the account, service address, and the account holder's social security number and provide all transfer information; and agree to sign and return your new application along with full payment within 20 days.

If your new service location has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.


In Person iconIn Person

To transfer your service to a new location within our service area you must provide the following information:

Filling out an application
  • Verify the name on the account
  • Provide the current service address
  • Provide the account holder's social security number
  • Verify the new service address you are transferring to
  • Set the date you want service discontinued at your existing service address. (The date you want to discontinue service at your current address must be within 30 days or an additional deposit will be required for the new service.)

At the time of establishing service you will be required to pay pro rated base charges for your new service, a $30.00 service fee, and a $75 security deposit (if applicable). You must come into the office at least two (2) business days in advance of when you want the service turned on at your new residence.

You must also meet the following criteria:

  • CCUA customer for at least one year (to determine payment history);
  • Cannot have any Final Notices or Returned Checks;
  • Must be able to verify the name on the account, service address, and the account holder's social security number or Tax Identification Number and provide all transfer information; and agree to sign and return your new application along with full payment within 20 days.

If your new service location has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.


Over the Phone iconOver The Phone

To transfer your existing service to another residence within our service area by phone, you must contact our office at least two (2) business days in advance at:

(904) 272-5999 or toll free (877) 476-CCUA
Monday - Friday, 8 A.M. - 5 P.M.

You must also meet the following criteria:

Close up picture of a telephone
  • CCUA customer for at least one year (to determine payment history);
  • Cannot have any Final Notices or Returned Checks;
  • Must be able to verify the name on the account, service address, and the account holder's social security number or tax identification number, and provide all transfer information; and agree to sign and return your new application along with full payment within 20 days.

If your new service location has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.

Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have the service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.

 
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New Customers
To apply for new service via the Web, please click on the link below.