Requests for service transfer must be made at least two (2) business days in advance of when you would like your service transferred. Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Upon transferring service via the Web, you will be required to mail your payment along with a signed customer application within 20 days. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have your service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.
You must also meet the following criteria:
- Cannot have any previous delinquent account history of Final Notices, Return Checks or Non-payment within the past 12 months.
- Must be able to verify the name on the account, service address, and the account holder's social security number and provide all transfer information.
- Must agree to remit full payment within 20 days of the date your new service is to be connected
If your new service location has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.
PLEASE NOTE: All commercial applicants are required to complete Industrial Pre-Treatment and New User Surveys.
Appointments to assist you with your commercial service transfer can be scheduled to accommodate your busy schedule.
If you have any questions or require additional information, you may contact our
Backflow Prevention Administrator at (904) 213-2466.
To transfer your service from one location to another online, you must click on the link below and complete the required fields.
To transfer your existing service to another residence within our service area by phone, you must contact our office at least two (2) business days in advance at:
(904) 272-5999 or toll free (877) 476-CCUA
Monday - Friday, 8 A.M. - 5 P.M.
You must also meet the following criteria:
- Cannot have any previous delinquent account history of Final Notices, Return Checks or Non-payment within the past 12 months.
- Must be able to verify the name on the account, service address, and the account holder's social security number and provide all transfer information.
- Must agree to remit full payment within 20 days of the date your new service is to be connected
If your new service location has reclaimed water for irrigation, you will also be required to schedule a cross-connection inspection at the time you transfer service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.
Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have the service restored. Additional service charges as a result of non-payment will be charged to your account and must be paid in full to have service restored. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.