Bill Credits

 

CCUA understands that events happen that can have a huge impact on your utility bill. CCUA offers several credits that can help reduce the cost of unusually high water usage due to these scenarios:


Leak Credit

In accordance with Resolution No. 2004/2005-11, adopted by the Authority’s Board of Supervisors on September 6, 2005, a residential or commercial customer who has experienced an unusually high utility bill may qualify for a credit if all of the following circumstances apply:

  • (a) The customer can reasonably demonstrate that he or she had no knowledge of the problem(s) that gave rise to the high bill; and
  • (b) Once the customer became aware of the problem(s), he or she can demonstrate that they acted promptly to correct the problem(s) and to properly notify the Authority of the problem(s); and
  • (c) The customer produced a signed, sworn statement, witnessed and notarized by a Notary Public, under penalties of perjury, that the information he or she provided is true and correct.
Leak Credit Application

Directions for Completing Statement:

Customer may print the statement and submit it to the Authority’s office in person or by mail.  All statements must be completed in their entirety, properly executed, witnessed and notarized.  Statements must also include the approximate date leak occurred, date repaired and copies of all receipts and/or repair bills.  Without supporting documentation of a repair the leak adjustment will NOT be reviewed for credit.

If customer has access to a Notary Public, request may be completed and mailed to the Authority’s office.  If a customer does not have access to a Notary Public, customer may complete form and bring it to the Authority’s office to be witnessed and notarized.  If customer is bringing the statement to the Authority’s office to be witnessed and notarized, it cannot be executed (signed) by the customer until they arrive at the office.

Statements that are not properly executed, witnessed and notarized or do not have the appropriate supporting documentation will NOT be reviewed for credit.

Calculation of Credit

The credit amount due to the customer will be calculated using one of the following alternatives:

  1. Staff concludes excess usage was most likely treated by one of the wastewater treatment plants:  If the customer satisfies the criteria above, the customer is eligible for a credit not to exceed 50% of the excess water and wastewater usage charges over the average water and wastewater usage charges for that customer for the preceding twelve (12) months.  The average usage for that customer for the same period of the prior year may be used if staff determines it is the most appropriate indicator of actual usage for the period being adjusted.  If twelve (12) months of history is not available, an average of the most current consumption history shall be used to compute the credit available to the customer.
  2. Staff concludes there is compelling evidence to suggest the customer’s excess usage was not treated by one of the Authority’s wastewater treatment plants:  If the customer satisfies the criteria above, the customer is eligible for a credit not to exceed 50% of the excess water usage charge over the average water usage charge for that customer for the preceding twelve (12) months and 100% of the excess wastewater usage charge over the average wastewater usage for that same period.  The average usage for that customer for the same period of the prior year may be used if staff determines it is the most appropriate indicator of actual usage for the period being adjusted.  If twelve (12) months usage history is not available, an average of the most current consumption history shall be used to compute the credit available to the customer.

Swimming Pool Credit for Sewer Usage

CCUA offers a pool credit to its customers in good standing.

Any metered customer with water service to whom sewer charges are regularly rendered and through whose meter a swimming pool receives water from CCUA's water system and whose pool capacity has been documented to the Authority by the pool contractor, builder or homeowner shall have the right under certain circumstances, to fill the pool without application of the sewer charge to the quantity of water used to fill the pool.  These circumstances include initial pool construction and major pool maintenance projects that require pool draining.  The right to fill the pool without sewer flow charges may be exercised by the customer making a written request using the forms available from the Authority.  The written request shall include such documented proof as required and satisfactory to the Authority, of the pool’s capacity in gallons.  The written request shall also include:

  • Affidavit (on the form provided by the Authority), properly executed by the customer and builder;
  • A copy of the building permit from the Clay County Building and Zoning Department for a new pool, or a copy of a maintenance agreement requiring the draining of an existing pool; and
  • Water meter readings both immediately before and after the filling of the pool with dates and times of readings noted.  If the builder or customer is not comfortable with obtaining the meter readings, Authority personnel will provide the service for the current advertised service charge.  Customer will be responsible for any damages to the Authority’s meter box, meter and reading devices if the customer damages Authority property while obtaining these readings.

Residential customers who are subject to the tiered conservation rates will have the usage from their pool fill adjusted to the current Tier 2 potable water rates.

All written requests shall be furnished to the Authority no later than thirty (30) days after completion of the filling.  Requests will not be reviewed for consideration if all of the outlined items above are not included.  Upon receipt of a proper written request, the Authority shall issue an appropriate credit to the customer’s account.

Note:  This affidavit is for a credit for the filling of a swimming pool. Customer must meet all criteria to apply for a credit and is subject to the verification processes by the Clay County Utility Authority.

Pool Credit Application

Sod Credit

If you have recently installed at least one (1) new pallet of sod, you may qualify for a sod credit adjustment on your bill. In order to qualify, you must meet the following requirements:

  • Have not had a sod credit issued in the last five (5) years
  • Be able to demonstrate that you have had at least one full pallet of sod installed
  • You must schedule a Water Conservation Assessment, at which time a service technician will meet with you and educate you on proper watering procedures.
  • A copy of the receipt for the sod purchase or installation must be presented to the technician at the time of the Water Conservation Assessment.

Customers who are subject to tiered conservation rates may water their sod for a period of 30 days, during which time the consumption will be discounted for any water usage falling in tier 3 or tier 4. The water in tier 3 and tier 4 will be discounted to the tier 2 rate.

All requests must be made no later than thirty (30) days after completion of sod installation. Requests will not be reviewed for consideration if all of the outlined items above are not included. Upon completion of the properly executed request, the Authority shall issue an appropriate credit to the customer’s account.

NOTE: Customers with reclaimed irrigation are not eligible to receive this credit.

 
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