HOLIDAY CLOSURE: In observance of Independence Day, our office will be closed on Thursday, July 4th. We will resume normal business hours from 8:00 a.m. to 5:00 p.m. on Friday, July 5th.
Have an emergency outside of business hours? Our on-call staff is available 24/7 to assist customers with after-hours water and wastewater emergencies. You can call (904) 272-5999 to report an emergency.
Please visit our contact page for all other inquiries.
During this transition period to our new software, we are adjusting our service timelines, including those for disconnections due to non-payment. We will not disconnect customers nor charge late fees as we work through these complex technical issues. Please rest assured, we are working diligently to minimize any inconvenience.

Alternative Water Supply Summary

Alternative Water Supply Surcharge

The adopted budget has an Alternative Water Supply (AWS) surcharge, per water bill, and an AWS charge of per equivalent residential connection on new development water connections. Current charges and rates are available on our rates page.

Our current source of our drinking water is the Floridan Aquifer. Scientific research conducted to date, by the St Johns River Water Management District (SJRWMD) is indicating that we must begin to identify other water sources to accommodate Florida’s growing population. A safe, economic and reliable water supply is absolutely essential to maintain our quality of life and ensure the economic vitality of our community.

AWS is simply a sustainable water source that does not originate from the Floridan Aquifer. Currently, utilities are considering several AWS options; reverse osmosis, a surface reservoir and high water withdraws from the St Johns River to name a few.

Water Cycle

CCUA is actively pursuing the development of Storm Water Harvesting as one AWS option. In addition, we are also considering off stream reservoirs to supply water and control flooding. For details on how Storm Water Harvesting is collected and processed to our retention ponds and plants for reuse, please visit our page on Stormwater Harvesting and Horizontal Wells.

The AWS surcharge became effective, October 1, 2015. The funding source is restricted for AWS use only and once the AWS surcharge has provided necessary funding it will be rescinded.

Flow of Funds