HOLIDAY CLOSURE: In observance of Independence Day, our office will be closed on Thursday, July 4th. We will resume normal business hours from 8:00 a.m. to 5:00 p.m. on Friday, July 5th.
Have an emergency outside of business hours? Our on-call staff is available 24/7 to assist customers with after-hours water and wastewater emergencies. You can call (904) 272-5999 to report an emergency.
Please visit our contact page for all other inquiries.
During this transition period to our new software, we are adjusting our service timelines, including those for disconnections due to non-payment. We will not disconnect customers nor charge late fees as we work through these complex technical issues. Please rest assured, we are working diligently to minimize any inconvenience.

Fats, Oils, and Grease Best Management Practice (FOG BMP) Policy

  • WHAT IS FOG?
    Fats, Oils and Grease. All of which can severely damage the sanitary sewer system.

    HOW FOG IMPACTS THE SEWER SYSTEM
    When FOG is washed down the drain system, it cools and forms thick grease that mixes with other solids which can result in sewer line clogs.

CCUA's FOG BMP Policy

Any commercial facility that prepares and/or serves food or beverages for sale or consumption that is connected to the CCUA wastewater system shall participate in the FOG BMP policy program. A copy of the CCUA FOG BMP policy can be downloaded here.

CCUA is providing an online portal to help ensure that your facility is following rules and regulations. This free portal helps you navigate:
  • Facility requirements
  • Grease interceptor maintenance
  • Best management practices

If you have not already received a welcome email from FOG BMP or have questions, please contact us at FOGBMP@clayutility.org.

Approved Hauler Program

  • The Approved Hauler Program (AHP) is for grease interceptor/trap pump-out vendors that meet CCUA established criteria. Commercial facilities that generate FOG are encouraged to use vendors in the AHP. When using a vendor in the AHP, the hauler will assume responsibility for submitting all completed pump-out manifests. A current list of approved haulers can be found in the FOG BMP portal.
    Benefits to commercial users using approved haulers
    • Maintenance inspections focus on hauler performance
    • Any frequency or incomplete services will be handled through the approved hauler
    • Approved hauler will submit service tickets into the FOG BMP portal
  • Pump-out vendors who wish to become an approved hauler can do so by submitting the appropriate paperwork and meeting all standards of the Approved Hauler Program.

FOG FAQs

  • WILL MY ESTABLISHMENT BE INSPECTED?

    Yes. A CCUA inspector will conduct inspections to help you understand the requirements.
  • WHERE DOES FOG COME FROM?

    Fats, oils, and grease are derived from plant and animal sources and are a by-product of cooking.
  • DOESN’T USING SOAP TAKE CARE OF FOG?

    No. Products such as detergents pass FOG down the pipeline and cause blockages resulting in Sanitary Sewer Overflows (SSO).
  • WHAT CAN I DO TO ENSURE I STAY IN COMPLIANCE?

    Set and follow best management practices for your needs. FOG BMP has tools and training for every store.