During this transition period to our new software, we are adjusting our service timelines, including those for disconnections due to non-payment. We will not disconnect customers nor charge late fees as we work through these complex technical issues. Please rest assured, we are working diligently to minimize any inconvenience.
Utility Theft

Help Stop Costly and Dangerous Utility Theft

Clay County Sheriff Utility theft is a major problem faced by utility companies. Utility theft may seem insignificant to those who choose to be dishonest and steal service, however, utility theft can result in higher rates for all customers and can jeopardize the safety of the water supply.

Due to the serious nature of utility theft, Florida Statute 812.14(2)(c) states “It is unlawful to use or receive the direct benefit from the use of a utility, cable television service, or community antenna line service knowing, or under such circumstances as would induce a reasonable person to believe, that such direct benefits have resulted from any tampering with, altering of, or injury to any connection, wire, conductor, meter, pipe, conduit, line, cable, transformer, amplifier, or other apparatus or device owned, operated, or controlled by such utility or cable television service or community antenna line service, for the purpose of avoiding payment.”

The Authority takes a very serious and committed approach to enforcing the Florida Statute on utility theft and works closely with local law enforcement and the State Attorney’s Office to prosecute those who steal service. Utility theft is usually prosecuted as a misdemeanor with a conviction up to one year in jail and a fine in the amount of $1,000. There are some circumstances where individuals can be prosecuted as a felony.

The Authority would like for you to take an active role in helping us prevent utility theft. You can help keep your rates low and your drinking water supply safe by reporting anyone you suspect may be illegally receiving utility service. All information provided to the Authority regarding potential utility theft will remain completely anonymous.

You may contact our Customer Service Department at 904-272-5999 or toll free 877-476-CCUA or email the Customer Service Department. Please make sure if you email us to include as much of the following information you have available:

  • Suspect's Name
  • Suspect's Address
  • Description of suspect's residence or business
  • Descriptive explanation of the nature of the theft
  • Any additional information you may believe will be helpful in investigating the possible theft
= Required Information
Contact Information:
First Name:
Last Name:
Home Phone:
Email Address:
Chapter 668.6076, Florida Statutes: "Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing."
Suspect's Information:
Description of Abuse: