Frequently Asked Questions

 
 
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How am I billed?
Customers are billed monthly and will receive twelve billings each year. Your billing is calculated to cover approximately 30 days of usage. The number of days may vary due to weekends and holidays. Prepaid base facility charges are always billed in advance for the upcoming month.

Monthly Billing Period Adjustments

(Please note the example below is assuming a residential account with a 5/8” x 3/4” meter. All general service accounts will be further adjusted with a meter equivalency factor.)

In an effort to more accurately report billing usage, a proration factor will be applied when the billing cycle is longer or shorter than the normal monthly billing cycle.

The standard monthly residential tiers are
(per 1,000 gallons with allowance per ERC):

  • First 6,000 gallons $1.37
  • Next 6,000 gallons $2.85
  • Next 6,000 gallons $3.69
  • Over 18,000 gallons $4.74
  • Metered Services:

    Step 1: Days in billing cycle / 30 days = proration factor

    Step 2: Calculation for the number of gallons (per 1,000 gallons):
    Proration factor x 6 (Tier 1) = gallons in this tier
    Proration factor x 6 (Tier 2) = gallons in this tier
    Proration factor x 6 (Tier 3) = gallons in this tier
    Remainder is billed in Tier 4

    Step 3: Rate calculation:
    (Tier 1 Gallons From Above) x (Tier 1 Rate) = Tier 1 Amount
    (Tier 2 Gallons From Above) x (Tier 2 Rate) = Tier 2 Amount
    (Tier 3 Gallons From Above) x (Tier 3 Rate) = Tier 3 Amount
    (Tier 4 Gallons From Above) x (Tier 4 Rate) = Tier 4 Amount

    Example:
    Residential Customer with standard 5/8” x 3/4” meter
    20,000 gallons of usage with 27 days in billing cycle

    Step 1: 27 days / 30 days = 0.9000 proration factor

    Step 2: Calculation for the number of gallons (per 1,000 gallons)
    Tier 1: 0.9000 x 6 = 5.4
    Tier 2: 0.9000 x 6 = 5.4
    Tier 3: 0.9000 x 6 = 5.4
    Tier 4: 20 – (5.4 + 5.4 + 5.4) = 3.8

    Step 3:
    Tier 1: 5.4 x $1.37 = $7.40
    Tier 2: 5.4 x $2.85 = $15.39
    Tier 3: 5.4 x $3.69 = $19.93
    Tier 4: 3.8 x $4.74 = $18.01

     
    Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
    Did you know...?
    During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!
     

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