HOLIDAY CLOSURE: In observance of Independence Day, our office will be closed on Thursday, July 4th. We will resume normal business hours from 8:00 a.m. to 5:00 p.m. on Friday, July 5th.
Have an emergency outside of business hours? Our on-call staff is available 24/7 to assist customers with after-hours water and wastewater emergencies. You can call (904) 272-5999 to report an emergency.
Please visit our contact page for all other inquiries.
During this transition period to our new software, we are adjusting our service timelines, including those for disconnections due to non-payment. We will not disconnect customers nor charge late fees as we work through these complex technical issues. Please rest assured, we are working diligently to minimize any inconvenience.

Frequently Asked Questions

 
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Do I Pay Anything for AWS?

CCUA has two charges that are specific to AWS. One is charged to all potable water customers as a surcharge on each monthly bill. The other is charged only to new developments.

AWS Surcharge: An amount added to every potable water bill to support the development of future Alternative Water Supplies. This surcharge can be applied to, but not limited to, feasibility studies, evaluations, land acquisition, property entitlements, design, permitting, construction, and implementation of AWS.

AWS Connection Charge: An amount added to every new potable water connection to support the development of future Alternative Water Supplies. This surcharge can be applied to, but not limited to, feasibility studies, evaluations, land acquisition, property entitlements, design, permitting, construction, and implementation of AWS.