HOLIDAY CLOSURE: The CCUA office will be closed Monday, January 19 2026 in observance of Martin Luther King Day. We will resume normal operations on Tuesday, January 20 2026.

If you have a water or wastewater emergency, please call 904-272-5999.
Clay County Utility Authority Clay County Utility Authority Clay County Utility Authority Conservation, Commitment, and Community
Bottom Part of Logo Home Online Forms FAQ

Frequently Asked Questions

Home : FAQ

 
 Back to FAQ's
 
Will I get my deposit back?
Customers will earn interest on their deposit annually, and the interest will be applied as a credit to their utility bill. Customers may become eligible to have their deposit credited back to their account after maintaining 24 consecutive months of good payment history. Upon disconnection of service, any remaining deposit will be applied to the final bill, and any unused balance will be refunded.
Back to top arrow  Back to Top
My Service
Rates & Financials
AWS
Engineering
Projects/Procurement
Water Conservation
Water Quality
About CCUA
Copyright © Clay County Utility Authority, All Rights Reserved.