My Service : CCUA

Our offices will be closed on Monday, October 13th, 2025, for a company wide employee training event. This dedicated time allows our team to enhance their skills and knowledge to better serve our customers.
Emergencies: Call 904-272-5999 (24/7) || Report a Service Issue: 904-272-5999
We will resume normal business hours Tuesday, October 14th, 2025. Thank you for your patience and for allowing us to improve how we serve you.

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Water Service Advisories

Emergency Service Interruption and Boil Water Advisory - A portion of Carlotta Road (10/6/2025)

My Service

Establishing New Service via Web

CCUA has several convenient options for establishing service at your busines or residence.

Applying for Residential Service

Applying for Commercial Service

Service Availability

If you live in an area with a well or septic system and would like to inquire about connecting to our system please contact our Service Availability Department.

Payment Options

CCUA has many easy and fast payment options available to meet your needs. Check out all the great options at

Payment Options

Assistance Program

We recognize that sometimes our customers have temporary hardships in paying their bills. In an effort to better assist these customers, we implemented the Lend a Helping Hand Program, the Golden Opportunities Plan, and the Disability Assistance Plan.

More info...

Utility Theft

Utility theft is a major problem faced by all types of utility companies. Utility theft may seem insignificant to those who choose to be dishonest and steal service, however, utility theft can result in higher rates for all customers and can jeopardize the safety of the water supply.More info...