CCUA Phone Lines Are Down

CCUA is currently experiencing an outage in our phone lines. We are working with our service provider to have the lines restored as soon as possible. We apologize for any inconvenince.


*** WARNING ***

Remember not to walk or wade through flood water. Please do not let your children play in the flood waters. Standing water presents many hazards that may cause you to lose your footing and fall. Such a fall could cause serious injury and even death.

Flood water may also be contaminated by many organic and inorganic compounds. We have been unable to access several of our sewer pumping stations due to very high water levels. There is a possibility these stations may be releasing untreated sewage into the flood water. Please do not take the chance of bacteriological exposure by contacting flood water.

Thank you for your patience.

Our thoughts go out to so many in our community that have sustained damage and loss as a result of Hurricane Irma. This is certainly a storm Clay County will remember for years to come. Our staff continues to work or making repairs throughout the service area. We are including information on our website for some of the frequently asked questions we have been receiving from our customers.

Sewer Backups

If you believe you are experiencing a problem with sewer backing up into your home, PLEASE STOP USING WATER IMMEDIATELY. Locate your emergency sewer cleanout in front of your home and stand to the side of the cleanout as you slowly open the cover. This will allow sewer that is backing up to avoid going into the home. We are responding to sewer back up calls 24/7. Please contact us to have a technician investigate the problem.

Drinking Water Advisories

All drinking water advisories will be listed on our website with a detailed map showing the area impacted. Customers will also receive door notices and phone calls if a phone number is registered with CCUA.

Flooding & FEMA Assistance

Some of our customers are returning home to find standing water in their homes. In addition to contacting your insurance company, please make sure you are contacting FEMA.

FEMA Assistance

Local residents who need to register for assistance will need the following items:

  • Know your Social Security Number
  • Know the name of your insurance company, if applicable
  • Damage Info (damage description)
  • Financial Information (Income)
  • Contact Information

Go to or call 1800-621-3362.

Disaster Assessments:

Disaster assessments will continue as needed. Clay County is asking residents to call 904-284-7703 or send photo(s) of trees obstructing roadways and property damage with their name and location/address of the location of the damage pictured to Know that your submission may or may not get an immediate response.

For Residents: Residents who sustained losses in Clay County can apply for assistance by registering online at

For Businesses: The Florida Virtual Business Emergency Operations Center business damage assessment surveying tool has been activated for businesses to report damages resulting from Hurricane Irma. Businesses are encouraged to visit Click on Hurricane Irma.

FL Disaster Assistance Insurance Helpline: 1-800-22-STORM

Cleanup – Important Information from Clay County

No yard trash will be picked up with normal curbside service.

Beginning Saturday, Sept. 16, the county will pick up yard waste that meets Advanced Disposal’s service standards. Service standards describe this service as leaves, grass clippings and small yard debris bagged in a 40-gallon or smaller can or heavy-duty plastic trash bag for collection not exceeding 50 pounds. All stumps, trees and limbs may not exceed 4 feet in length or 50 pounds in weight for a total of no more than 5 cubic yards. Please see additional service standard information below.

Soon, we will be announcing a schedule for pick-up of Hurricane Irma-related, large, vegetative debris and construction debris.

Clay County Officials would like to thank residents for their patience and understanding during these disaster clean-up efforts.

As you are following the FEMA guidelines for cleaning up your house and lawn, please be mindful of your meter box location. Placing heavy debris or objects on the meter box could result in damage to utility lines that could impact your service. Obstructing the meter box will also delay us from being able to promptly shut off your water meter should you need the service turned off for a leak. We appreciate your cooperation.

Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
Did you know...?
During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!