The CCUA office will be closed Monday, January 1st in observance of New Year's Day
Introducing a New CCUA Customer Account Platform
Each year, CCUA collects customer feedback based on customer service and account interactions. In the survey, our customers requested more user-friendly payment processing.
We aim to provide a seamless, user-friendly experience for customers. These account upgrades, including new payment options in an easy-to-navigate platform, are a direct result of the updates requested by our customers.
“This new online account system is the result of customer survey feedback. We heard from our valued customers that they’re looking for a more modern, user-friendly interface, and that’s exactly what we’ve delivered. This new system offers customers improved accessibility, convenience and stronger data protection, reaffirming our commitment to technological innovation here at CCUA.”
-Jeremy Johnston, Executive Director, CCUA
BENEFITS OF THE NEW ONLINE SYSTEM
  • The new online system is a simpler way to manage your CCUA account information, make a payment, review your usage, and access helpful resources
  • New payment options are available such as Text to Pay, Apple Pay, and Google Pay
  • The customer portal is simple to navigate on all devices including mobile phones, tablets, and computers
ESSENTIAL DATES FOR YOU TO KNOW
  • March 31, 2024: Last day to enroll in or modify your Auto-Debit ACH and Lend-A-Helping-Hand status online. Please make any changes before midnight (EDT) on April 1st.
  • April 18, 2024: Access to your CCUA Online Account will be disabled at 5:00 PM (EDT) to prepare for the transition to your new customer portal experience.
  • April 22, 2024: You will be able to enroll your account on the new customer portal. You will receive a notification via email when it is your turn to set up an account through the new platform.
 
Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
Did you know...?
During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!