HOLIDAY CLOSURE: In observance of Independence Day, our office will be closed on Thursday, July 4th. We will resume normal business hours from 8:00 a.m. to 5:00 p.m. on Friday, July 5th.
Have an emergency outside of business hours? Our on-call staff is available 24/7 to assist customers with after-hours water and wastewater emergencies. You can call (904) 272-5999 to report an emergency.
Please visit our contact page for all other inquiries.
During this transition period to our new software, we are adjusting our service timelines, including those for disconnections due to non-payment. We will not disconnect customers nor charge late fees as we work through these complex technical issues. Please rest assured, we are working diligently to minimize any inconvenience.

“Go Live”
Is Here!
Welcome to your new
customer portal experience
  • You will receive an email notifying you of your time to register your account in the new system.
  • After registering your account in the new system, please check and verify all your information is correct.
  • The CCUA team is available to answer your questions and assist you in this transition.
CCUA’s new platform includes new payment options and enhanced user-friendly navigation. You can now enjoy a seamless and modern interface and manage your utility account from anywhere easier than ever.
Key features of the new platform include:
New payment options: The upgraded system offers a range of payment methods, providing customers with flexibility and convenience. With Apple Pay, Google Pay, text to pay, as well as traditional methods, CCUA ensures customers have multiple options for payment.
Enhanced user-friendly capabilities: The new interface is intuitive and easy to navigate. Designed with you in mind, users can easily access account information and make payments with just a few clicks.
Secure and efficient transactions: CCUA prioritizes the security of customer data. The new account system provides enhanced data protection and the latest in security standards.
Online Payment Fees Are Changing
For the new system, transaction charges are as follows:
Payment Type Previous New
Auto Pay by e-check Free Free (recommended)
Cash Free Free
Check/Money Order Free Free
e-check Free $1.50
Autopay by Credit Card N/A 2.95% (minimum $1.95)
Credit or Debit Card $1.56 - $3.39 2.95% (minimum $1.95)
Google Pay N/A 2.95% (minimum $1.95)
Apple Pay N/A 2.95% (minimum $1.95)
IVR Phone Payment $1.56 - $3.39 Fee + Additional $0.95
Once-A-Week Watering Restrictions Are Now In Effect! Know your day!
Did you know...?
During Daylight Saving Time, you may water your lawn twice per week on specific days? Know your days!