It has been discovered that some of our customer bills for April have an error on the bill message regarding ACH debit transactions. Please note that all charges calculated on your bill are correct. The only error is in the message for the amount that will be ACH debited from your account. Only the amount calculated in the bill summary for current charges will be ACH debited, not the incorrect amount included in the messaging section on the right hand side of your bill.
The third party company that prints our bills had an error in their message programming. We are working to implement controls with this company to ensure we do not experience a problem in the future. Please know that we pride ourselves in providing customers with accurate bills. We apologize for any inconvenience this error may cause. Please do not hesitate to contact us if you need further clarification on your bill. Our customer service staff can be reached at 904-272-5999, Monday – Friday, 8 AM – 5 PM.