Request for new service must be made at least two (2) business days in advance of when you would like your service connected.

Upon setting up service via the Web, you will be required to mail your payment along with a photocopy of your driver's license and photocopied documentation with your social security number referenced (i.e., social security card, health insurance card, pay stub, tax document) within 20 days. If you have not received your new customer application and amount due within seven (7) days from the date your new service should be turned on, please contact our office immediately.

Account collection fees and/or costs incurred by the CCUA in the course of collecting delinquent balances, which may be based on a percentage at a maximum of 40% of the debt, and all costs and expenses, including reasonable attorneys’ fees, which the CCUA incurs in such collection efforts, will be paid, in addition to the original balance due, by the customer responsible for the delinquent balance.

If your residence has reclaimed water for irrigation, you are also required to schedule a cross-connection inspection at the time you apply for service. The inspection will last approximately ten minutes and will require you or another adult to be present during the inspection.

Our Customer Service Representatives will mail you a copy of your application with the date payment must be received in our office. Failure to provide payment and proper photocopied identification will result in immediate disconnection of your service and will require you to come into our office to have the service restored.